Tag Archive: HMRC investigation
HMRC Annual Report
Posted 22nd August 2023 at 2:50 pm
HMRC’s annual report was published last month, and it shows that they failed to meet many of their key customer services measures in 2022-23. Customer satisfaction dropped to 79% from 82% last year and telephone performance has also declined with an average wait of 16 minutes to get through to an adviser. 63% of callers waited more than 10 minutes, with an average wait-time of over 20 minutes in January to March 2023. To their credit, HMRC have improved their correspondence reply time to 73% cleared within 15 days from 46% in 2021-22.HMRC thinks the solution lies in the use... Read more
Fee Protection: What is it and why do you need it?
Posted 3rd March 2021 at 12:05 pm
Fee Protection insurance covers you for the costs associated with an HMRC investigation, so that you aren’t left with a huge bill for accountancy fees associated with fighting your claim. You might think that since you know you aren’t cheating HMRC, you don’t need to worry about being investigated. Unfortunately, that isn’t the case, and you could find yourself subject to an investigation at random even if you haven’t done anything wrong. As part of the investigation your accountant will need to spend considerable time collating and presenting evidence which challenges HMRC’s assertions. They will need to go... Read more
New Business Resolutions
Posted 6th January 2021 at 8:59 am
We’re all hoping that 2021 will be a better year, but we don’t really have much control over making that happen! So what positive steps can we take to make our businesses a little better this year? Limit indispensability It’s very common for senior managers and business leaders to feel that they ‘can’t’ take time off because their businesses need them too much. However, that can be an indication of weakness in a business, either in its structure or in employee productivity. As we head towards a second year of the pandemic, anything could happen to any employee, so... Read more